Partner Program
id.tel Global Partner Program Agreement
Effective 24 August 2026 · Version 2026-08-24-v2
This Global Partner Program Agreement ("Partner Agreement") governs approved affiliates, referral partners, influencers, introducers, consultants, agencies, managed-service partners, resellers, wholesale partners, co-branded partners and other approved commercial partners of IDTEL GROUP PTY LTD (ABN 69 693 776 966), Queensland, Australia. It operates with the Global Business Terms, Global Privacy Policy and any Partner Schedule that applies to you.
1. Program purpose
The Partner Program lets approved Partners introduce, market, implement, manage, support or resell id.tel Services according to their authorised Partner model. Not every Partner receives every permission, commercial benefit or customer-management right.
2. Partner types
id.tel may approve Referral or Affiliate Partners, Influencers or Introducers, Agency or Consultant Partners, Managed Partners, Resellers or Wholesale Partners, Co-Branded Partners, Strategic Partners and other channel arrangements. Your dashboard, approval, written offer or Partner Schedule identifies the model and permissions applicable to you.
3. Application and approval
Participation is subject to approval. We may request reasonable information about identity, business registration, country, tax status, website, audience, intended promotional methods, services, expected activity or payment information. We may reasonably accept, reject, limit or condition participation based on suitability, fraud risk, regulatory risk, sanctions, brand alignment or Program capacity.
4. Accurate information
You must provide materially accurate Partner information and keep important details current. We may delay payouts where information reasonably required to verify identity, tax status, banking information or payment entitlement has not been provided.
5. Independent contractor
You participate as an independent business or contractor. This Agreement does not create employment, a franchise, joint venture, fiduciary relationship, partnership or general agency between you and IDTEL.
6. No authority to bind id.tel
Unless expressly authorised in writing for a specific purpose, you may not sign contracts, change id.tel pricing, waive policies, promise refunds, incur expenses, give warranties, accept liability or make legal commitments on behalf of IDTEL. You must not present yourself as an id.tel employee.
7. Non-exclusive relationship
Unless expressly agreed otherwise, the relationship is non-exclusive. id.tel may sell directly, appoint other Partners, work with businesses in your market or territory and use other channels. You may generally offer other products and services subject to confidentiality, intellectual-property and other obligations in this Agreement.
8. Partner Schedule
Your Partner Schedule, dashboard, accepted offer or separately signed agreement may specify Partner type, commission rate, commission duration, attribution period, wholesale pricing, customer discounts, payout threshold, eligible products, territory, volume targets, branding rights, management rights and other commercial terms. Specific Partner Schedule terms prevail over this Agreement for the commercial issue they expressly address.
9. Customer ownership and control
Unless an authorised Reseller arrangement expressly provides otherwise, the business Customer contracts directly with id.tel for id.tel Services and remains the owner or controller of its own business information. A Partner does not own a Customer's id.tel account merely because it introduced or manages that Customer.
10. Owner rights
A Partner must not lock a business owner out, withhold owner credentials, falsely claim ownership of the account, hold business data hostage, prevent the owner from contacting id.tel or falsely state that the Customer can access id.tel only through the Partner.
11. Managed access
Where a business authorises a Managed or Reseller Partner to assist with its id.tel presence, the Partner may access only the functionality and information permitted by the active relationship and permissions. The Partner must act within the owner's authority, keep access secure and stop using access when authority ends.
12. Revocable permissions
Business owners may be able to revoke Partner access or resume direct management. Referral or Influencer attribution does not itself grant access to analytics, business information, Action Page editing, AI Visibility, billing or other private Customer functionality.
13. One-editor controls
Where id.tel uses one-editor-at-a-time or other workflow controls to reduce conflicting changes, Partners must respect those controls and must not attempt to bypass them. Such controls do not transfer ownership away from the business owner.
14. Partner's own services
You may independently sell consulting, implementation, marketing, photography, content, SEO, AI-readiness, profile management or other legitimate services. Unless expressly agreed otherwise, those services are supplied by you, you set and collect your own fees, and you are responsible for delivery, warranties, taxes and disputes relating to them.
15. Reseller authorisation
You may act as an id.tel Reseller only where expressly authorised. An authorised Reseller may receive wholesale pricing, billing and customer-management rights through a Partner Schedule or Reseller Addendum. Referral status alone does not create a right to resell id.tel access.
16. Wholesale billing
Where a Partner pays id.tel for a Customer's approved wholesale licence, the Partner may separately charge its client at a price determined under the Partner's own client agreement unless a Partner Schedule says otherwise. id.tel's wholesale charge and the Partner's retail charge are separate commercial relationships.
17. No unauthorised resale
You must not purchase subscriptions and redistribute access to unrelated businesses in a way that bypasses authorised Reseller or wholesale arrangements. You must accurately distinguish id.tel charges from fees for your own services where this matters to the Customer.
18. Referral tools
id.tel may issue fixed or campaign referral links, Partner Codes, promotional codes, QR codes, attribution tokens or other tools to identify eligible referrals. Some primary Program links may be system-managed and not editable by the Partner.
19. Qualified referrals
A Qualified Referral must be a genuine prospective Customer introduced through an eligible attribution method who becomes an eligible paying Customer, completes required payment, is not excluded by the applicable Partner Schedule and is not associated with fraud, artificial activity or Program abuse.
20. Existing customers
Unless expressly allowed, commission is not payable merely for referring a business that was already an eligible paying id.tel Customer, recreating an existing account, or moving an existing Customer between Partners solely to manufacture commission eligibility.
21. Attribution
Attribution may use Partner Links, codes, Customer selection, protected first-party cookies or tokens, account association, verified sales records or other reasonable evidence. The applicable attribution period and method are those stated in the Partner Schedule or Program configuration.
22. First valid attribution
Where the Program specifies that first locked attribution wins, later referral codes or campaigns cannot overwrite a valid existing attribution. Manual attribution or another authorised relationship may also take precedence according to the Program rules.
23. Attribution disputes
If multiple Partners claim the same Customer, id.tel may decide attribution in good faith using available evidence such as timestamps, links, codes, Customer statements, sales communications and material involvement. We will not knowingly manipulate attribution merely to avoid a valid commission.
24. Commission eligibility
Commission is payable only where the applicable Partner Schedule expressly provides for it. Rates and terms may differ by Partner type, product, promotion, Customer plan, country, strategic arrangement or time period.
25. No implied lifetime commission
No commission is a lifetime commission unless id.tel expressly uses the words "lifetime commission" in a written Partner Schedule applying to that specific entitlement. Recurring, monthly, annual or ongoing commission does not by itself create a perpetual right. Commission exists only for the expressly applicable commission period.
26. Commission period
A Partner Schedule may provide commission for one payment, a specified number of months or billing periods, a defined number of years, while a Customer remains on an identified plan for a defined period, or another expressly stated period. New promotional terms may apply only to referrals acquired under that promotion.
27. Influencer and introducer overrides
Where id.tel offers an Influencer or Introducer override for eligible revenue generated by a separately introduced Partner, the rate, eligible revenue and duration are controlled by the applicable Program Schedule. An override does not reduce another Partner's commission or wholesale margin unless the applicable terms expressly state otherwise.
28. Commission basis
Unless otherwise stated, commission is calculated on eligible amounts actually received and retained by id.tel, excluding applicable taxes, refunds, credits, chargebacks, reversals, fraudulent transactions, free periods, complimentary Services, bad debt and amounts not ultimately retained.
29. When commission is earned
A commission is not finally earned merely because a checkout started or an invoice was issued. It ordinarily becomes payable only after eligible payment is received, required verification is complete and the payment is not subject to an unresolved refund, fraud issue or chargeback.
30. Refunds and chargebacks
If eligible Customer revenue is refunded, reversed, charged back or found fraudulent, related commission may be reversed or deducted from future Partner earnings. If insufficient future commission exists, we may request repayment of a material overpayment.
31. Cancellations and plan changes
Commission ordinarily stops when eligible Customer revenue stops. Upgrades, downgrades, billing-cycle changes, added locations or enterprise changes are handled according to the applicable Partner Schedule and qualifying net revenue actually received during the eligible commission period.
32. Discounts
Where an authorised Partner code gives a Customer a discount, commission may be calculated after the discount unless the applicable promotion states otherwise. Partners must not invent or misrepresent id.tel discounts. A Partner may subsidise a Customer from its own funds but must not falsely present that subsidy as an official id.tel reduction.
33. Payouts
id.tel may set a reasonable minimum payout threshold and payout cycle. Amounts below the threshold may roll forward. Payment may be delayed where reasonably necessary to verify identity, tax or banking information, investigate suspected fraud, resolve a chargeback or comply with law.
34. Payment method and currency
Partner earnings may be paid through bank transfer, Stripe or another supported method. You are responsible for accurate payment details. Currency conversion may use payment-provider, bank or reasonable platform exchange rates where required.
35. Tax
You are responsible for your own income tax, GST, VAT, sales tax, invoicing and reporting obligations. id.tel may request ABN, GST status, tax residency or other lawful documentation and may withhold amounts where legally required.
36. Self-referrals
Unless expressly permitted, you may not use your own referral mechanism primarily to earn commission on your own id.tel subscription. Genuine separate related businesses may be reviewed to ensure the referral is commercially real and not created mainly to manufacture commission.
37. Fraud and manipulation
Fake accounts, stolen payment methods, cookie stuffing, click injection, forced redirects, automated fake traffic, duplicate referral schemes, fabricated leads, attribution hijacking and other commission manipulation are prohibited. Fraudulent earnings may be voided and serious abuse may result in immediate suspension or termination.
38. Truthful marketing
You must market id.tel accurately and must not make false, misleading, deceptive or unsubstantiated representations about features, pricing, AI visibility, search rankings, customer results, commissions, future products or commercial outcomes.
39. No guaranteed AI or search claims
You must not claim that id.tel guarantees inclusion or recommendation by ChatGPT, Google, AI Overviews, Perplexity or another AI/search platform, first-page rankings, leads, sales, traffic, revenue or any specific commercial outcome. You may accurately explain that id.tel is designed to improve business information, AI readiness, discoverability and customer interaction.
40. Approved materials
id.tel may supply sales materials, descriptions, screenshots, demonstrations and brand assets. You should use current materials and must not knowingly continue using materially outdated information or modify material in a way that creates a false claim, inaccurate price, guarantee or misleading relationship.
41. Affiliate and endorsement disclosure
Where required by applicable law or advertising standards, you must clearly disclose that you receive or may receive commission, payment, free access or another benefit from promoting id.tel. Paid relationships must not be deliberately concealed in reviews, comparisons, videos, posts, newsletters or other endorsements.
42. Testimonials
Do not fabricate testimonials, purchase fake reviews, invent Customer stories, misrepresent exceptional results as typical or publish performance statistics you know are false.
43. Email, SMS and direct marketing
You are responsible for electronic marketing laws that apply to you, including consent, sender identification and unsubscribe requirements. Do not use id.tel branding with unlawfully purchased, scraped or harvested contact lists and do not make id.tel appear to be the sender of unauthorised bulk communications.
44. Paid search and domains
Unless expressly permitted, do not bid on protected id.tel brand terms, register confusingly similar domain names or create social accounts in a way likely to impersonate id.tel, divert users seeking id.tel or falsely appear official. Accurate descriptions such as "Authorised id.tel Partner" may be used only while that status is current and applicable.
45. Brand licence
During an active approved relationship, id.tel grants you a limited, revocable, non-exclusive and non-transferable right to use approved id.tel branding solely for the authorised Partner purpose and subject to any Brand Guidelines. All rights in id.tel software, brands, domains, designs, documentation and proprietary technology remain with IDTEL or its licensors.
46. Co-branding
An approved Partner may be permitted to present its brand alongside id.tel. Co-branding does not transfer ownership of the id.tel platform or brand and does not automatically create a full white-label right.
47. White label
Full white-label rights exist only where expressly granted in a separate written agreement or Partner Schedule. Without that authority, you must not remove required id.tel branding or represent id.tel technology as software owned by you.
48. Privacy and Customer data
You must use personal information and Customer access only for legitimate authorised purposes, keep credentials and exported data secure, restrict staff access to people who need it and stop access when the relationship ends. Do not sell, rent, trade or reuse id.tel-provided Customer information for unrelated marketing without an independent lawful basis.
49. Security incidents
Notify id.tel without unreasonable delay if you become aware of a security incident involving id.tel-provided personal information or Partner credentials that could create material legal, security or reputational risk. Cooperate reasonably with investigation and legally required remediation.
50. Data Processing Addendum
Where required for a Partner relationship, the parties may enter into a Data Processing Addendum. For privacy-processing issues, an applicable DPA prevails over inconsistent general provisions in this Agreement.
51. Confidentiality
Each party must reasonably protect non-public commercial, technical, Customer, security and business information received from the other and use it only for legitimate purposes relating to the Partner relationship. Standard exceptions apply for information lawfully public, already known, independently developed, lawfully obtained elsewhere or required to be disclosed by law.
52. Partner systems
Partner dashboards may show referrals, Customers, earnings, links, campaigns, permissions and other data. Displayed pending amounts may be subject to reconciliation, refunds, chargebacks, tracking delays, fraud filtering, currency conversion and accounting adjustments. A pending amount is not necessarily finally earned.
53. APIs and automation
If you receive access to an API, integration or agent interface, you must respect authentication, permissions, rate limits and technical documentation. Do not scrape restricted data, bypass limits, expose credentials or use automated access to harm the Services.
54. Partner tiers and performance
id.tel may establish Partner tiers based on legitimate factors such as referrals, active Customers, retention, revenue, certification, quality, compliance or strategic value. Tier status and benefits may change prospectively when criteria are no longer met.
55. No earnings guarantee
Participation does not guarantee Customer volume, commission, income, territory, exclusivity, profitability or business success. You are responsible for your own business decisions, costs and sales activity.
56. Program changes
The Program may evolve to include new tiers, products, commission structures, wholesale pricing, discounts, reseller models, co-branding, certification or geographic programmes. Unless required for law, security, fraud or abuse, material changes to commission rates or commission periods will generally apply prospectively and will not retrospectively remove commission already finally earned.
57. No permanent Program guarantee
No Partner tier, commission percentage, wholesale rate, Customer discount, eligible product or Program structure is guaranteed to remain available forever. This provision does not permit id.tel to avoid commission already finally earned under the applicable terms.
58. Termination by Partner
You may leave the Partner Program by notifying id.tel or using available account controls, subject to any specific notice or contractual commitment in your Partner Schedule.
59. Termination by id.tel
Unless a Partner Schedule says otherwise, id.tel may end a Partner relationship for legitimate business reasons on reasonable notice. Where practicable, we will provide at least 30 days' notice when termination is not based on breach, fraud, security, law or abuse.
60. Immediate suspension
We may immediately suspend or terminate for fraud, unlawful marketing, serious spam, fake referrals, payment fraud, serious misuse of Customer data, security threats, bribery, deliberate brand impersonation, serious intellectual-property abuse, sanctions requirements or another material breach requiring urgent action.
61. Commission after termination
Termination does not automatically eliminate commission already finally earned. Future recurring commission depends on the applicable Partner Schedule, defined commission period, reason for termination and Customer status. No post-termination lifetime or perpetual commission right exists unless expressly agreed in writing.
62. Ordinary termination without breach
Where id.tel terminates for convenience and the Partner Schedule grants a defined recurring commission period, id.tel will honour that defined period for qualifying referrals unless the applicable Schedule expressly provides another lawful and fair post-termination arrangement.
63. Serious misconduct
Commission directly associated with fraud, illegal conduct or deliberate attribution manipulation may be forfeited or recovered. Legitimate unrelated commission already finally earned will not be forfeited merely as a penalty where such forfeiture would be unlawful or unreasonable.
64. Customer continuity
Ending a Partner relationship does not automatically cancel Customer subscriptions. Customers may continue directly with id.tel or transition to another authorised arrangement. On termination, you must stop representing yourself as a current Partner and stop using Partner-only branding within a reasonable period.
65. Corporate transactions
IDTEL may undergo investment, financing, restructuring, merger, acquisition, sale of shares, sale of assets or change of control. Partner status does not give you a right to prevent such a transaction, ownership in IDTEL, ownership of id.tel Customers, or a right to acquisition proceeds.
66. Assignment on an id.tel sale
IDTEL may assign this Agreement as part of a bona fide acquisition, restructuring or sale of the id.tel business if the successor assumes applicable contractual obligations. A corporate transaction does not by itself eliminate commission already finally earned.
67. Anti-bribery and sanctions
You must not offer or accept bribes, kickbacks, unlawful inducements or deceptive documentation in connection with the Program. You must not use the Program in violation of applicable sanctions, export controls or trade restrictions.
68. Liability
Nothing limits rights or liabilities that cannot legally be limited. Subject to applicable law, neither party is liable for indirect or consequential losses that were not reasonably foreseeable. To the maximum extent permitted by law, IDTEL's aggregate liability arising from the Partner Program during a twelve-month period is limited to the greater of Partner commissions paid or payable during the preceding twelve months or AUD $1,000.
69. Partner indemnity
To the extent permitted by law, you indemnify IDTEL against third-party claims and reasonable external costs to the extent directly caused by your unlawful marketing, fraudulent referrals, unauthorised promises about id.tel, infringement in Partner-created content, misuse of Customer information, your own services or deliberate material breach. Your responsibility is reduced to the extent loss was caused by IDTEL's breach, negligence or unlawful conduct.
70. International compliance
The Program may operate internationally. You are responsible for laws applicable to your activities, including advertising, consumer, privacy, electronic marketing, competition, tax, employment, licensing, anti-bribery and industry regulation. Mandatory local rights prevail where they cannot lawfully be waived.
71. Governing law and disputes
This Agreement is governed by the laws of Queensland, Australia and applicable Commonwealth laws, subject to mandatory local law. Before ordinary court proceedings, the parties should attempt in good faith to resolve disputes after reasonable written notice. Urgent protective relief remains available where necessary.
72. Changes
We may update this Agreement for legal, security, Program, commercial or clarity reasons. Material adverse changes affecting existing Partners will receive reasonable notice where practicable. Commission changes are governed by the prospective-change protections above.
73. Entire agreement and precedence
This Agreement, applicable Partner Schedules, Reseller or Strategic Partner Addenda, Data Processing Addenda, Brand Guidelines and separately signed terms form the Partner agreement. A separately signed negotiated agreement prevails, followed by an applicable specialised addendum, DPA for privacy matters, Partner Schedule, this Agreement and then general Program documentation.
74. Severability, waiver and electronic acceptance
This Agreement may be accepted electronically. If a provision is invalid or unenforceable, it will be read down or severed to the minimum necessary while the remainder continues where legally permitted. Failure to immediately enforce a right does not necessarily waive it.
75. Contact
Partner and legal questions can be sent to support@id.tel. Contracting operator: IDTEL GROUP PTY LTD, ABN 69 693 776 966, Queensland, Australia.